In our previous chapter we have discussed the importance of process mapping or documenting workflows and how these help successful businesses large and small. This chapter looks at what process maps and workflows diagramming is all about. If you have further questions or would like assistance in mapping out your processes then feel free to contact Holt Marketing at the bottom of the page.
Process mapping does not have to be complicated but it does need to be thorough. Having your processes stored in your head may have worked fine for all these past years but the new owners or new managers of your business can’t pick your memory whenever they have a question. It’s these pieces of information that are the real value of your business; the reason your business succeeded and grew and it is why they wanted your business in the first place. Without these steps you would just have a building, some parts, some tools, some existing customers, maybe even some name that sits on the building or letterhead. You need to get this information into a process map so let’s discuss what a process map looks like.
Process Maps or flowcharting can be complex but in its simplest form the map should point out the critical steps in a process. Let’s look at the example of manufacturing a widget. The key steps should be present from the initial decision to make the widget until the end step of sending it out complete.
If you or your employees look at the steps and decide that the process or step is vague or needs clarification, add the information and details to make it complete. If the step does not add any value to the process, remove it. The goal is to have every important step documented so that anyone can follow the procedure to make the widget.
The ability for anyone to make the decisions is important because you just captured the expertise and value of a very experienced worker or yourself in one of these steps. Now anyone can make decisions in the widget process and free you or the experienced employee for work of higher value (Want to add even more value? Add the ability to gather data on how those processes are working so that there can be improvement decisions made in the workflow map).
This was a simple example of manufacturing a simple product. But knowing that anyone can make the decisions in the process responsibly and knowledgeably because you have captured the essence of what needs to be done is the value of Process Mapping and Workflows.
Have questions, want more advice, or would you like to talk to people experienced in mapping out workflows successfully for big or small businesses? Holt Marketing and Management Services can assist you. Click contact us or call 800-698-2449 x 15.